Terms & Privacy

Terms of Service

Effective date: September 2, 2026

These Terms of Service (“Terms”) govern your access to and use of Sanva, including its website, vocabulary-learning games, subscriptions, and related services (collectively, the “Service”). Sanva is operated by Jesse Anderson (“Sanva,” “we,” “us,” or “our”).

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and minors

You must be at least 13 years old to create or use a Sanva account.

If you are under the age of legal adulthood where you live, you may use the Service only with the permission of a parent or legal guardian.

If you are a parent or guardian who permits a minor to use Sanva, you agree to these Terms on the minor’s behalf and are responsible for the minor’s use of the Service.

The Service is not intended for children under 13. If we learn that we have collected personal information from a child under 13, we may delete the information and close the associated account.

2. Accounts

You agree to provide accurate information, keep your login credentials secure, and promptly notify us if you believe your account has been accessed without permission.

You are responsible for activity conducted through your account, except where applicable law provides otherwise.

You may not impersonate another person, create an account using information you are not authorized to use, sell or transfer your account, or use the Service for unlawful or abusive purposes.

3. Free and paid access

Sanva may offer free features and paid subscription plans. The features, limits, prices, and billing periods displayed at the time of purchase form part of these Terms.

We may change or discontinue free features at any time.

We may also change paid features or subscription prices. Any price change will take effect no earlier than your next renewal and only after any notice required by law.

4. Subscriptions and automatic renewal

Paid subscriptions renew automatically for the billing period selected at checkout unless canceled before the renewal date.

By subscribing, you authorize Sanva and its payment processor to charge the payment method you provide for the initial purchase and each renewal, including applicable taxes.

You can cancel through your account’s subscription settings or the billing-management method provided by Sanva. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You will ordinarily retain paid access until that period ends.

Deleting your Sanva account does not necessarily cancel an active subscription. You should cancel your subscription through the available billing controls before deleting your account.

5. Refunds

Except when required by applicable law or expressly stated at checkout, subscription payments are nonrefundable.

We do not ordinarily provide refunds or credits for partially used billing periods, unused accounts, accidental purchases, or failure to cancel before renewal.

Nothing in these Terms limits any cancellation, withdrawal, or refund right that cannot legally be waived. If you believe a charge was made in error, contact us at jesse@sanvaarcade.com.

6. Acceptable use

You may not:

  • Interfere with the operation or security of the Service.
  • Access or attempt to access another user’s account.
  • Scrape, copy, harvest, or extract Service content or data through automated means without our written permission.
  • Reverse engineer or attempt to discover nonpublic source code, except where such a restriction is prohibited by law.
  • Upload malicious code.
  • Use the Service to distribute spam, fraud, harassment, or unlawful material.
  • Evade access limits, subscription requirements, or security controls.
  • Use the Service in a way that violates applicable law or another person’s rights.

7. Sanva content and intellectual property

The Service—including its software, games, design, branding, graphics, lesson organization, and Sanva-created educational content—is owned by Sanva or its licensors and is protected by intellectual-property laws.

Subject to these Terms, Sanva gives you a limited, personal, nonexclusive, nontransferable, and revocable license to use the Service for your own learning and other lawful personal use.

This license does not permit you to reproduce, sell, sublicense, publicly distribute, or commercially exploit the Service or its content.

8. Content you provide

You retain ownership of original content you submit to Sanva, such as custom vocabulary lists or feedback.

You give Sanva a nonexclusive, worldwide, royalty-free license to host, store, reproduce, process, and display that content only as reasonably necessary to operate, secure, improve, and provide the Service.

You represent that you have the necessary rights to submit your content and that it does not violate the law or another person’s rights.

We may remove content that violates these Terms or creates legal, security, or operational risk.

9. Educational disclaimer

Sanva is a learning aid.

We do not guarantee that all translations, definitions, examples, pronunciations, or other educational materials will always be complete or error-free.

Sanva does not guarantee any particular level of fluency, test result, academic credit, employment outcome, or other learning result.

10. Third-party services

The Service may rely on or link to third-party services, including payment processing, authentication, hosting, analytics, and email services.

Those services may be governed by their own terms and privacy policies. Sanva is not responsible for third-party services that we do not control.

11. Changes, availability, and updates

We may add, change, suspend, or discontinue parts of the Service. We do not guarantee that the Service will always be uninterrupted or error-free.

Where reasonably practical, we will provide notice before making a material change that substantially reduces a paid feature during an active subscription period.

We may update these Terms. If a change is material, we will provide reasonable notice, such as by posting a notice through the Service or sending an email.

The updated Terms will state their effective date. Your continued use of the Service after that date constitutes acceptance where permitted by law.

12. Suspension and termination

You may stop using Sanva at any time.

You may delete your account through the available account controls or by contacting us, subject to lawful information-retention requirements described in the Privacy Policy.

We may suspend or terminate your access if you materially or repeatedly violate these Terms, create risk or possible legal exposure, fail to pay amounts due, or misuse the Service.

When reasonable, we will provide notice and an opportunity to correct the issue. We may act immediately when necessary to protect users, Sanva, third parties, or the security of the Service.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.”

Sanva disclaims implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranties arising from a course of dealing or usage of trade.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, Sanva will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunities arising from or related to the Service.

To the fullest extent permitted by law, Sanva’s total liability for claims arising from or related to the Service will not exceed the greater of:

  • The amount you paid Sanva during the 12 months before the event giving rise to the claim; or
  • US $50.

These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be limited.

15. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules.

Any dispute that is not resolved informally will be brought in the state or federal courts located in Thurston County, Washington, unless applicable consumer law gives you the right to bring a claim elsewhere.

Before filing a formal claim, you and Sanva agree to make a reasonable effort to resolve the dispute by contacting the other party and describing the issue and requested resolution.

16. General terms

These Terms and the policies incorporated into them are the entire agreement between you and Sanva regarding the Service.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Sanva’s failure to enforce a provision is not a waiver of that provision.

You may not assign your rights or obligations under these Terms without our consent.

Sanva may assign these Terms as part of a reorganization, sale, or transfer of the Service, subject to applicable law.

17. Contact

Questions, cancellation issues, or legal notices concerning these Terms may be sent to:

Sanva / Jesse Anderson
jesse@sanvaarcade.com

Privacy Policy

Effective date: September 2, 2026

This Privacy Policy explains how Sanva, operated by Jesse Anderson (“Sanva,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use the Sanva website, vocabulary-learning games, subscriptions, and related services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

Information you provide

We may collect information that you provide directly, including:

  • Your email address.
  • Your name, if you choose to provide it.
  • Your login credentials in encrypted or otherwise protected form.
  • Custom vocabulary lists and other learning content you create.
  • Language selections, account preferences, and settings.
  • Messages, feedback, and support requests you send us.
  • Marketing preferences and email-subscription choices.

Learning and account information

When you use Sanva, we may collect information about your activity and progress, including:

  • Vocabulary groups you select.
  • Games and learning activities you use.
  • Scores, progress, completion status, and saved game states.
  • Account settings and preferences.
  • Subscription status and account-access level.
  • Dates and times associated with your account activity.

Payment information

Payments and subscriptions are processed by Stripe.

Sanva does not directly collect or store your complete payment-card number, card security code, or complete bank-account information. Stripe may collect and process payment details, billing information, transaction information, device information, and information used to prevent fraud.

Sanva may receive limited information from Stripe, such as:

  • Your name and email address.
  • Your Stripe customer identifier.
  • Your subscription plan and status.
  • Payment amounts and dates.
  • Billing status.
  • The last four digits and type of your payment card.
  • Information about refunds, failed payments, cancellations, and disputes.

Stripe processes payment information according to its own privacy policy.

2. Information collected automatically

When you visit or use Sanva, we and our service providers may automatically collect certain technical information, including:

  • Internet Protocol address.
  • Browser type and version.
  • Device type and operating system.
  • Approximate geographic location derived from an IP address.
  • Referring website or source.
  • Pages viewed and features used.
  • Dates and times of visits.
  • Session duration.
  • Error logs, security events, and performance information.
  • Cookie identifiers and similar technology, where applicable.

3. Analytics

Google Analytics

We use Google Analytics to understand how visitors find and use Sanva, evaluate traffic, and improve the Service.

Google Analytics may use cookies or similar technologies to collect information such as your IP address, device and browser information, approximate location, referring source, pages viewed, and interactions with the Service.

Google may process this information according to its own privacy policies. You can learn more about how Google uses information from sites that use its services at: policies.google.com/technologies/partner-sites

Where required by law, we will request your consent before activating Google Analytics cookies. You may be able to reject or disable analytics cookies through Sanva’s cookie controls or your browser settings.

Google also provides a browser add-on for opting out of Google Analytics: tools.google.com/dlpage/gaoptout

Vercel Analytics

We use Vercel Analytics to understand website traffic, page usage, device categories, referring sources, and general performance.

According to Vercel, its Web Analytics service uses anonymized data and does not use cookies. Vercel may nevertheless process technical information necessary to provide, secure, and measure the Service.

You can learn more about Vercel’s privacy practices at: vercel.com/legal/privacy-notice

4. Cookies and similar technologies

Sanva and its service providers may use cookies, local storage, and similar technologies.

These technologies may be used to:

  • Keep you signed in.
  • Remember your settings and preferences.
  • Maintain account and security functions.
  • Save learning or game information.
  • Process subscription-related activity.
  • Measure website traffic and usage.
  • Detect fraud, abuse, and technical problems.

Some cookies are necessary for the Service to function. Other cookies, including certain analytics cookies, are optional where required by law.

Where required, Sanva will ask for your consent before using optional cookies. You may withdraw that consent through the available cookie controls.

You can also control cookies through your browser settings. Blocking necessary cookies may prevent some parts of Sanva from functioning properly.

5. How we use information

We may use the information we collect to:

  • Create, maintain, and secure your account.
  • Authenticate your identity.
  • Provide Sanva’s games and learning features.
  • Save your vocabulary selections, progress, scores, and settings.
  • Manage free and paid access.
  • Process subscriptions and payments.
  • Send password-reset, billing, security, and other account-related messages.
  • Respond to questions and support requests.
  • Send promotional emails where permitted.
  • Measure traffic and understand how people use the Service.
  • Diagnose errors and improve Sanva’s performance and features.
  • Prevent fraud, abuse, unauthorized access, and violations of our Terms.
  • Comply with legal, accounting, tax, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

6. Promotional emails

If you sign up to receive promotional emails, we may send you information about Sanva features, updates, offers, learning content, and related announcements.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those emails or by contacting us at jesse@sanvaarcade.com.

Unsubscribing from promotional emails will not prevent us from sending necessary account, security, subscription, billing, or legal messages.

7. How we share information

We may share information with companies that help us operate Sanva, including:

  • Supabase, which provides database, authentication, and account infrastructure.
  • Stripe, which processes payments and manages subscriptions.
  • Vercel, which hosts and delivers the website and provides analytics and performance services.
  • Google, which provides Google Analytics.
  • Email-delivery providers used to send account and promotional messages.
  • Security, technical-support, and error-monitoring providers that help operate and protect the Service.

These providers may process information only as permitted by their agreements with us and their own legal obligations.

We may also disclose information:

  • When required by law, regulation, court order, or valid legal process.
  • To investigate fraud, abuse, security threats, or violations of our Terms.
  • To protect the rights, safety, or property of Sanva, our users, or others.
  • In connection with a merger, acquisition, financing, reorganization, or sale of all or part of the Service.
  • With your direction or consent.

8. Sale and targeted advertising

Sanva does not sell personal information for money.

Sanva does not currently use personal information for targeted advertising based on your activity across unrelated websites or services.

Some privacy laws may define certain analytics disclosures as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged. Where applicable, you may reject optional analytics cookies or contact us to exercise an available opt-out right.

9. Legal bases for processing

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction requiring a legal basis for processing, we may process personal information based on:

  • Performance of a contract, including providing your account, learning features, and subscription.
  • Legitimate interests, including securing, maintaining, analyzing, and improving the Service.
  • Consent, including where required for optional analytics cookies or promotional emails.
  • Legal obligations, including tax, accounting, consumer-protection, and regulatory requirements.

When processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

10. Data retention

We retain personal information for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

In general:

  • Account and learning information may be retained while your account remains active.
  • Information may be deleted or anonymized after you delete your account, subject to technical and legal limitations.
  • Subscription, payment, tax, and transaction records may be retained for the period required by applicable law.
  • Support messages may be retained as necessary to resolve issues and maintain business records.
  • Marketing information may be retained until you unsubscribe or request deletion.
  • Security logs and backups may remain for a limited period after account deletion.
  • Analytics information may be retained according to our settings and the applicable provider’s retention practices.

We may retain information longer when reasonably necessary to prevent fraud, resolve disputes, enforce agreements, comply with legal obligations, or protect the Service.

11. Account deletion

You may request deletion of your Sanva account and associated personal information by using the account controls provided through the Service or by emailing jesse@sanvaarcade.com.

Deleting your account does not necessarily cancel an active paid subscription. You should cancel your subscription through the available billing controls before deleting your account.

We may retain limited information after deletion when required by law or reasonably necessary for payment records, fraud prevention, security, dispute resolution, or enforcement of our agreements.

12. Your privacy rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Request a portable copy of certain information.
  • Object to or restrict certain processing.
  • Withdraw consent.
  • Opt out of promotional emails.
  • Opt out of certain analytics, sales, sharing, or targeted advertising.
  • Appeal a decision concerning a privacy request.
  • File a complaint with an appropriate data-protection authority.

To make a privacy request, email jesse@sanvaarcade.com.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of their authority.

We will not unlawfully discriminate against you for exercising a privacy right.

13. Children’s privacy

Sanva is not intended for children under 13, and children under 13 may not create or use a Sanva account.

Users who are at least 13 but have not reached the age of legal adulthood where they live may use Sanva only with the permission of a parent or legal guardian.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete the information and close the associated account.

A parent or guardian who believes that a child under 13 has provided information to Sanva should contact us at jesse@sanvaarcade.com.

14. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, database, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your password secure and should notify us if you believe your account has been accessed without permission.

15. International data transfers

Sanva and its service providers may process or store information in the United States and other countries.

These countries may have privacy laws that differ from those where you live. Where required, we and our service providers use legally recognized safeguards for international transfers.

16. Third-party links and services

Sanva may contain links to websites or services that we do not control.

This Privacy Policy does not govern those third parties. You should review their privacy policies before providing them with personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy as Sanva changes or as required by law.

The updated policy will display a revised effective date. If a change is material, we will provide reasonable notice through the Service, by email, or through another appropriate method.

18. Contact us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact:

Sanva / Jesse Anderson
jesse@sanvaarcade.com